Last Updated: 12/02/2025
Welcome to Pergolas Decking and Fencing. These Terms and Conditions govern your use of our services and website. By engaging with our company, you agree to the following terms.
1. Definitions
- “Company” refers to Pergolas Decking and Fencing, based in Dublin.
- “Customer” refers to any person or business engaging our services.
- “Services” include the design, supply, and installation of pergolas, fencing, decking, bespoke timber projects, and wardrobes.
- “Agreement” refers to these Terms and Conditions, along with any signed contracts or quotations.
2. Scope of Services
- We provide custom timber solutions, including pergolas, decking, fencing, bespoke projects, and wardrobes.
- All work is carried out according to the agreed specifications and timeline.
- Changes to the agreed scope may incur additional costs.
3. Quotations & Payments
- All quotations are valid for 30 days from the date of issue.
- A deposit may be required before work commences.
- Full payment must be made upon completion of the work unless otherwise agreed.
- Late payments may be subject to additional charges.
4. Cancellations & Refunds
- Cancellations must be made in writing at least 7 days before the scheduled start date.
- Deposits may be non-refundable if materials have been purchased for the project.
- If work has already commenced, the customer may be liable for costs incurred.
5. Materials & Workmanship
- We use high-quality materials, but natural variations in timber may occur.
- The customer is responsible for ensuring access to the site for installation.
- Any additional work required due to unforeseen circumstances (e.g. poor ground conditions) may incur extra costs.
6. Warranties & Liability
- We provide a [insert warranty period] warranty on workmanship.
- Warranty does not cover damage due to improper use, weather conditions, or lack of maintenance.
- We are not liable for delays caused by external factors such as weather, supplier issues, or third-party contractors.
7. Customer Responsibilities
- The customer must provide accurate information regarding project specifications.
- Necessary permissions (e.g. planning permission for large structures) must be obtained by the customer.
- Any damage to underground services (pipes, cables, etc.) due to undisclosed information is the customer’s responsibility.
8. Privacy Policy
- We respect customer privacy and only use personal information for project-related communication.
- Customer details will not be shared with third parties without consent.
9. Dispute Resolution
- We aim to resolve any issues professionally and fairly.
- If a dispute arises, both parties agree to attempt mediation before taking legal action.
10. Governing Law
- These Terms and Conditions are governed by the laws of Ireland.
- Any legal disputes must be handled in the courts of Ireland.
11. Amendments
- We reserve the right to update these Terms and Conditions at any time.
- Customers will be notified of significant changes.
